Ibas Gambling Dispute Resolution

  

The Independent Betting Adjudication Service (IBAS) is an Alternative Dispute Resolution (ADR) service, approved by the Gambling Commission to provide informed and impartial adjudications on disputes that arise between licensed gambling operators and their customers, after the customer has completed the operator's own internal dispute procedures and where a deadlock still exists.

Visitors can use this website to find out more about the service that we offer and the approach that our Adjudication Panel takes when considering different types of disputes. If you consider that you have a valid claim for payment or increased payment against a gambling operator, you can create an account and complete an adjudication form. The IBAS service is free of charge to all consumers.

The members of the IBAS Adjudication Panel apply their specialist knowledge to the facts and adjudicate mainly by reference to the operator's own terms and conditions. IBAS also check that operators have complied with the standards set by the Gambling Commission and with the IBAS terms and conditions of registration.

IBAS is a third-party organization offering independent adjudication in relation to betting and gaming disputes. IBAS will not charge you for use of their service. To raise your dispute or complaint with IBAS, you will need to request a Deadlock Email from our Customer Champion team. IBAS is tasked with independently reviewing Crown London Aspinalls’ gaming complaints or disputes that cannot be settled internally. IBAS General Information. IBAS is a gambling-specialist Alternative Dispute Resolution (ADR) Service, adjudicating on disputes between licensed gambling operators and their customers since 1998.

IBAS rulings are legally non-binding on consumers, who are free to pursue any case through the court system after using IBAS. Rulings are binding on registered operators up to the value of £10,000. Above that threshold, operators may demand that the dispute is also heard by a court.

Ibas Gambling Dispute Resolution Template


The first gambling website was set up in 1996, since then there has been an exponential increase in the number of people placing a bet online. The rapid increase in online gambling has in turn led to an increase in the number of complaints and thus in 1998 IBAS was launched to mediate these disputes. IBAS is a free to use, independent body which provides informed and impartial adjudications on disputes between gambling operators and their customers. Although their decisions are not legally binding on customers, decisions made by the IBAS adjudication panel are binding on registered gambling operators up to a maximum of £10,000. As a result customers, or operators where the value of the dispute is in excess of £10,000, are free to pursue the case through the court system after it has been determined by IBAS.

Ibas gambling dispute resolution template

Ibas Gambling Dispute Resolution Meaning

IBAS will review all claims made within one year of the relevant event occurring, a list of the areas of dispute which are covered can be found here. IBAS will not consider cases where the claimant has failed to attempt to resolve the dispute directly with the gambling operator, or where it believes that the claim has no reasonable prospect of success and it has discretion regarding whether to review a case which has been made outside the necessary one year timeframe. Providing your claim is not excluded for one of these reasons you should complete a claim form on the IBAS website where you will set out the details of your dispute as clearly and concisely as possible, you will be given the opportunity to attach any necessary evidence such as photographs or screenshots. Typically cases are resolved within 12 weeks, however some legally complex cases may take longer.

Ibas Gambling Dispute Resolution Definition

Given that the limit of their binding decisions is £10,000, recourse to IBAS may not be the most appropriate measure for high value gambling disputes. If you have a dispute with a gambling operator worth in excess of £10,000 and would like some advice or someone to act on your behalf then our highly experienced litigation team will gladly assist. Please contact us on ross.brymer@fsp-law.com or 0118 951 6273 if you would like to discuss the contents of this article or have any other questions for the team.